Terms & Privacy Policy
Your privacy and trust are important to Zen Den Learning LLC. Please review our terms and privacy practices.
Quick Navigation
Terms of Service
1. Acceptance of Terms
By accessing and using Zen Den Learning LLC's sensory integration therapy services, you accept and agree to be bound by the terms and provision of this agreement. Our services are designed specifically for children ages 3-12 with sensory processing needs and autism spectrum disorders.
2. Service Description
Zen Den Learning LLC provides sensory integration therapy services including:
- Individual sensory integration therapy sessions
- Group therapy programs for social skill development
- Parent education and home program consultation
- Sensory gym equipment usage and training
- Assessment and evaluation services
3. Health and Safety Requirements
For the safety of all participants at Zen Den Learning LLC:
- All children must have a current medical clearance for physical activity
- Parents must disclose any medical conditions, allergies, or medications
- Children must be supervised by qualified therapists during all activities
- Emergency contact information must be provided and kept current
4. Cancellation and Refund Policy
Zen Den Learning LLC understands that schedules can change:
- 24-hour notice required for session cancellations
- Late cancellations may result in session charges
- Refunds available for unused sessions with 7-day notice
- Emergency cancellations will be handled case-by-case
5. Liability and Insurance
While Zen Den Learning LLC maintains comprehensive insurance and safety protocols, parents acknowledge that physical activities carry inherent risks. We recommend maintaining personal health insurance coverage for all participants.
Privacy Policy
Information We Collect
Zen Den Learning LLC collects information necessary to provide quality sensory integration therapy services:
- Personal Information: Child's name, age, parent/guardian contact details
- Medical Information: Relevant medical history, current medications, therapy goals
- Progress Data: Therapy session notes, assessment results, progress tracking
- Emergency Contacts: Alternative contact persons and medical emergency information
How We Use Your Information
Zen Den Learning LLC uses your information exclusively for:
- Providing personalized sensory integration therapy
- Tracking progress and adjusting treatment plans
- Communicating with parents about sessions and progress
- Coordinating with other healthcare providers (with consent)
- Emergency contact purposes
Information Sharing and Disclosure
Zen Den Learning LLC maintains strict confidentiality:
- Information is never shared without explicit written consent
- Medical professionals may receive reports with parent authorization
- Anonymous data may be used for research and program improvement
- Legal requirements may necessitate disclosure in rare circumstances
Data Security
Zen Den Learning LLC implements industry-standard security measures to protect your information, including encrypted storage, secure access controls, and regular security audits. Physical records are stored in locked, secure facilities.
Your Rights
You have the right to:
- Access and review your child's records
- Request corrections to inaccurate information
- Withdraw consent for information sharing
- Request deletion of records (subject to legal requirements)
Communication Consent Policy
Your Consent to Communication
By providing your contact information and using our services, you consent to receive communications from Zen Den Learning LLC through various channels as outlined below.
Email Communications
By providing your email address, you consent to receive:
- Service Notifications: Appointment confirmations, reminders, and schedule changes
- Progress Updates: Therapy progress reports and milestone achievements
- Educational Content: Sensory integration tips, home activities, and resources
- Program Information: New services, workshops, and special programs
- Marketing Communications: Newsletters, promotional offers, and community events
You can unsubscribe from marketing emails at any time using the unsubscribe link in our emails.
SMS/Text Message Communications
By providing your mobile phone number, you consent to receive text messages including:
- Appointment Reminders: Session confirmations and upcoming appointment alerts
- Schedule Changes: Last-minute cancellations or rescheduling notifications
- Emergency Communications: Urgent facility updates or safety notifications
- Quick Tips: Brief sensory strategies and home activity suggestions
- Program Alerts: Registration openings and deadline reminders
Standard message and data rates may apply. Reply STOP to opt-out of text messages at any time.
Phone Communications
By providing your phone number, you consent to receive phone calls for:
- Consultation Scheduling: Initial consultations and follow-up appointments
- Progress Discussions: Therapy updates and goal planning conversations
- Emergency Contact: Urgent matters requiring immediate attention
- Service Information: Program details and enrollment assistance
- Satisfaction Surveys: Feedback collection to improve our services
Your Communication Rights
Opt-Out Rights: You may withdraw consent for marketing communications at any time while maintaining essential service communications.
Frequency Control: You can request to limit the frequency of non-essential communications.
Channel Preferences: You may specify preferred communication methods for different types of messages.
Contact Preferences: You can update your communication preferences by contacting us directly.
Marketing and Promotional Communications
We may use your contact information to send you marketing materials about:
- New therapy programs and services
- Educational workshops and parent training sessions
- Community events and sensory-friendly activities
- Special offers and promotional discounts
- Research opportunities and studies
Marketing communications are always optional and you can opt-out without affecting your therapy services.
Update Your Communication Preferences
To modify your communication preferences or opt-out of specific types of communications, contact us:
Questions About Our Policies?
If you have any questions about these terms, privacy practices, or need clarification on any policy regarding Zen Den Learning LLC, please don't hesitate to contact us.